Benedict Roy L is an ITIL Certified Major Incident Manager with expertise in operational resilience, incident resolution, and business continuity. Currently serving as a Global Major Incident Manager at Deloitte since 2025, Benedict previously held the position of Business Recovery Manager at Kyndryl from 2021 to 2025 and at IBM from 2019 to 2021. Educated at Dr. C. V. Raman University, where they are pursuing a Bachelor's degree in Computer Programming, Benedict also has a Diploma in Electronics and Communication from M.N Technical Institute. Their skill set includes coordinating cross-functional teams, implementing preventative measures, and optimizing processes to ensure minimal disruption to business operations.
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