Brett Hopper

Brett Hopper is a CX and service design strategist with extensive experience in transforming complex citizen and customer experiences. They worked with organizations such as Deloitte, where they held the position of Director of CX Strategy & Design, and previously served in various roles at Symplicit, Diadem, and Huddle. Brett’s educational background includes a Bachelor’s degree in Industrial Design from Queensland University of Technology. Currently, they focus on embedding human-centered service design within institutions and advocating for more inclusive, sustainable urban environments.