Dan Vaughan is a Service Delivery Manager with extensive knowledge in IT Service Management, specializing in customer service, operational excellence, and relationship management. They joined Deloitte in January 2022, where they integrate service delivery and operations management to enhance business capabilities and drive continuous service improvement. Previously, Dan held key roles at organizations such as KiwiRail, NTT Ltd., and the Metropolitan Police, where they focused on optimizing service delivery processes and fostering stakeholder relationships. Dan's academic background includes a BA Hons in History from the University of Nottingham.
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