Jim Austgen is a CX leader and cyber project delivery executive renowned for creating best-in-class technology solutions and customer experiences. They have a proven track record of developing customer-centric technical ecosystems across various cybersecurity domains, including Incident Response and Threat Intelligence. Their extensive experience includes roles at Symantec, where Jim supported Fortune 10 clients, and Deloitte, where they focused on cybersecurity initiatives for the U.S. Armed Forces. With a BA in Creative Writing and History from Colorado College, Jim combines creativity with technical expertise to drive results and foster innovation in their field.
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