Luís Costa is a professional IT researcher with extensive experience in the banking and financial industry, specializing in business process change and digital transformation. Currently serving as a Solution & QA Lead at Deloitte, Luís also contributes as a researcher at Balenty, focusing on innovative digital transformation initiatives. Previously, Luís held leadership roles at BNY Mellon and various consulting positions, where they successfully delivered technology solutions and supported major clients like Microsoft and BNP Paribas. Luís holds a Master’s degree in Management of Services and Technology and is pursuing a Doctorate in Business Administration and Management at Anglia Ruskin University.
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