Luke Pullen

Luke Pullen is a Senior Manager at Deloitte, specializing in ServiceNow and IT service management. With extensive experience across the public sector, they have previously served as a ServiceNow Systems Lead at the NSW Department of Industry and a ServiceNow Consultant at Ratarni Consulting. Prior to their current role, Luke was a Service Management Administrator with the NSW Department of Family & Community Services from 2008 to 2019 and led the IT Service Desk at Hewlett Packard Enterprise from 2004 to 2008. They are recognized for their ability to improve business systems through effective program service design and policy implementation.