Marco Jansen has extensive experience in change management and IT service management, having held key positions in several organizations. Initially a Treindienstleider in training at ProRail, Marco progressed to become a Change Manager for both ASZ and BBNed, overseeing change management processes in critical business units. At Deloitte Nederland, Marco served as a Change Manager, Service Management Specialist, and later as a Product Owner and ServiceNow Developer, focusing on service improvement initiatives across multiple regions in Europe. Educational qualifications include a Bachelor of Science in IT Management from Rijkshogeschool IJsselland and multiple certifications in ITIL and ServiceNow, underscoring a strong foundation in IT service management principles.
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