Mark Davies is an experienced Customer Operations Specialist and transformation leader with over 20 years of expertise in driving substantial organizational changes. They have held leadership roles at prominent companies such as Bupa and Royal Bank of Scotland, focusing on enhancing customer experiences and operational efficiencies. Currently, Mark is a Director at Deloitte, specializing in operating model redesign and customer contact transformation within financial services. They hold a Six Sigma Master Black Belt certification and are also a CrossFit Level 1 Trainer. Mark is passionate about leveraging innovative technologies like GenAI to maximize business value.
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