Mark Kell

Mark Kell is a seasoned professional with extensive experience in outsourcing, operational transformation, and performance improvement across various sectors. Currently serving as a Director at Deloitte since February 2013, Mark leads global outsourcing contracting initiatives and supports clients with sourcing projects. Previously, Mark held the position of Senior Manager at PricewaterhouseCoopers, focusing on cost reduction and operational transformations in Capital Markets and Banking. Earlier career achievements include serving as Principal Consultant at Fujitsu Services, where Mark managed performance improvement projects for high-profile clients and led operational development initiatives. Mark's foundational experience in operations management began at SITEL, overseeing outsourced contact center and technical support operations. Mark holds a BSc in Biochemistry from the University of Sussex, along with certifications in Lean Six Sigma and management from APM Group and BSI.