Michael Olsen is an experienced IT professional with extensive leadership roles in technical services and operational management. At Kontent, from May 2018 to January 2021, Michael served as Director of Technical Services, Project Manager, directing cross-functional teams to enhance IT support and infrastructure maintenance to meet client needs. Prior to this, Michael was the IT Director of Computing and Technical Services at Full Sail University from April 2010 to December 2017, leading a team of 27 employees to improve IT service operations and client support. Michael also held the position of IT Service Desk Manager at Full Sail University, overseeing support for 2,100 employees. Currently, Michael works as a DC Solution Manager at Deloitte. Michael holds a Bachelor of Science degree in Psychology and Business Administration from Florida State University.
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