Oliver Davidson

Oliver Davidson is a Manager at Deloitte with 12 years of experience in IT Service Management within the Federal sustainment and development workspace. They manage a mid-sized team of ten, overseeing various functions including Knowledge, Incident, Problem, Change, Configuration, and Release Management. Oliver is responsible for SLA/KPI development and reporting, security patch planning, transition management to operations and maintenance, and ServiceNow architecture development. Notable achievements include AMS integration with ServiceNow, UAR automations, and enhancements to the User Recertification module. Oliver holds a Master’s degree in Information Management with a focus on Information Technology Project Management and a Bachelor's degree in International Business from the University of Maryland.