Paul C. is a customer experience professional with over 20 years of experience in designing and executing multi- and omni-channel solutions, focusing on contact center optimization. Currently serving as the Manager of Technology Strategy & Transformation in the Future of Service at Deloitte Canada, Paul has previously held roles such as Director of Contact Centre Business Technology Planning at Manulife and Senior Consultant at The Taylor Reach Group. Paul is an expert in leveraging technology platforms to exceed operational and customer experience goals.
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