Ricardo D.

Ricardo D. is an IT professional with over eight years of experience, beginning their career in 2016 at Comti, where they held various roles in technical support and web development. Since 2019, they have specialized in ServiceNow, obtaining four Mainline certifications and developing expertise in ITSM, ITOM, CSM, and App Engine. Currently, Ricardo is a Tech Senior in ServiceNow at Deloitte and has previously worked as a Senior ServiceNow Developer at Capgemini and a ServiceNow Developer at Accenture. They are also an active contributor to the ServiceNow community, frequently invited to lecture at "Snow Training," and possess strong skills in agile methodologies. Fluent in both Portuguese and English, Ricardo is adept at communicating in diverse, international environments.