Roy Sleiman is an experienced Automation CoE Portfolio Lead currently managing a team of Service Management professionals to deliver high-quality IT services. They have over 10 years of experience in the Information Technology industry, including 6 years focused on customer Service Level Management. Roy specializes in ITIL Service Management best practices, Continuous Service Improvement, and SLA Governance, and has held notable positions at Deloitte and TAFE NSW. Roy's educational background includes a Diploma in Information Technology from TAFE, along with deferred studies in Electrical Engineering at the University of Technology Sydney.
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