Sharon Fields

Service Delivery Manager

Sharon Fields has extensive experience in IT support and service management, with a career spanning various organizations. Beginning at Ulster Bank from September 2006 to June 2010, Sharon held roles as an Executive & Distributed Support Analyst and Systems and Change Management Analyst, providing critical support and management for server and network environments. After a brief tenure at Fujitsu UK and Ireland as an IT Engineer, Sharon transitioned to Chain Reaction Cycles, where roles included Senior Service Desk Analyst and Service Desk Team Lead, focusing on incident management and service delivery. From October 2018 to March 2022, Sharon served as Service Desk Manager at Devenish, overseeing a team and driving service metrics. Currently serving as Service Delivery Manager at Deloitte since April 2022, Sharon's educational background includes a Bachelor of Arts in French & Hispanic Studies from Queen's University Belfast.

Location

Belfast, United Kingdom

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