Sofia Shilov is the Senior Manager of Regional Technology Operations at Deloitte Israel, where they oversee end user support for 2,000 practitioners and manage various technology support teams. Their role involves collaborating with technology leadership in the US to align operations with US member firms. Prior to joining Deloitte in 2020, Sofia gained extensive experience as a Service Team Manager at Bank Leumi, where they focused on team management in the calling center sector. Sofia holds a degree in Business Management with a focus on Agricultural Business and Management from The Open University, which they completed in 2021.
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