John Healy is a seasoned professional in customer strategy and design, currently serving as a Customer Strategy & Applied Design Manager at Deloitte Digital since August 2021. Prior experience includes roles as a Citizen Experience Design Strategist/UI/UX Designer at Booz Allen Hamilton, where John advocated for design thinking methodologies and developed a comprehensive "Design Thinking Playbook." At ECS, as Lead UX/UI Designer, John enhanced inter-agency collaboration and improved user experiences. Further experience encompasses creating omni-channel customer experiences at Wunderman, supporting healthcare websites at CGI Federal, and leading creative projects at ICF International. John holds a Bachelor of Fine Arts in Graphic Design from Daemen University and certifications in Graphic Design from EEI Communications.
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