Leonardo Borges is a seasoned professional with over 20 years of experience in the financial services industry and consulting, currently serving as a Senior Manager at Deloitte Digital. They possess expertise in CRM, digital transformation, and customer success, having previously led significant projects that optimized customer engagement and streamlined processes. Leonardo has a proven track record in implementing Salesforce solutions and delivering data-driven insights, which led to notable improvements in campaign effectiveness and client conversion rates. They hold an MBA in Business Management and are pursuing a postgraduate degree in Strategic Development and Results-Driven Leadership.
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