Madel A.

Madel A. is a ServiceNow Certified Master Architect and Practice Leader with over eleven years of experience in technology and six years in business and manufacturing operations. Currently serving as a ServiceNow Practice Manager at Deloitte Digital, Madel is responsible for the growth and capability development of the ServiceNow practice in the Philippines Delivery Center. Previously, Madel held roles such as Managing Consultant at Crossfuze, where they built and led a team of Solution Consultants, and ServiceNow Implementation Specialist at Cloud Sherpas, overseeing project delivery and team development. Madel holds a Bachelor of Science in Industrial Engineering from the University of the Philippines. Passionate about knowledge sharing and building high-performance teams, they are dedicated to delivering real technological value to businesses.