Mark MacAdam

Mark MacAdam is a seasoned Customer Experience Consultant at Deloitte Digital since January 2022, specializing in the implementation and optimization of Customer Experience Management (CXM) programs across various industries. Prior to this role, Mark served as the Research Director at Maru/Matchbox, overseeing a portfolio of strategic media accounts and managing all phases of research projects. Experience also includes positions as Team Leader and Project Delivery Manager at Medefield, where Mark fostered a client-centric culture and coached a team of Project Delivery Managers. Mark's career began at Harris Interactive, where various roles included Global Project Manager and Domestic Project Manager, focusing on multi-country healthcare projects and managing field activities. Earlier, Mark was a Project Database Director at Advanced Focus, tasked with building a nationwide database of healthcare professionals. Mark holds a B.S. in Business Administration from SUNY Geneseo.