Niels Corsten

Niels Corsten is a Senior Manager of Service Design, Customer Experience, and Journey Management at Deloitte Digital, where they lead efforts in CX transformation and service design. Niels previously held roles such as Lead CX & Service Design at VodafoneZiggo and Senior Service Design Consultant at Koos Service Design, influencing major brands like KLM and Dutch Railways. With a strong foundation in Industrial Design Engineering from Delft University of Technology, where they graduated with honors, Niels is passionate about embedding human-centered design practices and facilitating service innovation within organizations. They also co-founded CreativesMustRead.com, an online database for literary works in the creative profession.