Angela Gordon is a Partner at Deloitte Canada, specializing in Service Excellence and the Future of Service Practice. With 30 years in the international customer service industry, they have led operational activities in multilingual contact centers and collaborated with clients on service transformation solutions. Their expertise includes customer and employee engagement, process automation, and technology enablement, enabling them to drive measurable results in service delivery transformations. Previously, they held roles as a Management Consultant at Accenture and provided strategic business consulting at Sage & Rae Solutions. Angela earned an MBA from the University of Liverpool and a BA from Simon Fraser University.
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