Carl McGowan

Carl McGowan is an Associate Director in Tax Technology Consulting at Deloitte, where they focus on enhancing operational efficiency and compliance. Previously, Carl served as a Quality Assurance Manager at Serco, leading a team dedicated to assessing sales calls in FCA and Ofgem regulated campaigns. Prior to that, Carl worked as a Quality Advisor at British Gas, validating customer contracts and producing performance reports. Their extensive experience also includes roles as a Sales Advisor and Quality Assurance Analyst, where they generated critical reports used by management for business decision-making.