Charles Ridley

Charles Ridley is a Senior Manager at Deloitte, specializing in PMO and Robotic Process Automation (RPA) with a focus on operations excellence and process improvement in the financial services sector. They have extensive consulting experience, having successfully delivered multiple proof of concepts and managed large-scale financial service projects. Charles holds a Master's Degree in Events Management and a Bachelor's Degree in Psychology from Queen's University Belfast. Prior to their current role at Deloitte, they worked at Ulster Bank as a Customer Service Officer and Deputy Manager, where they honed their skills in team management and customer relations.