Gourav Joshi is a seasoned IT leader and ServiceNow architect with a total of 12 years of experience in Information Technology, primarily in the Banking and Financial Services domain. They currently serve as a Manager at Deloitte, drawing on extensive knowledge of IT Service Management, Agile methodologies, and Software Development Life Cycle processes. Previously, Gourav held positions as a ServiceNow Consultant and Project Lead, contributing significantly to ITSM process development and management while mentoring teams and clients. They hold Bachelor's degrees in Computer Science from both IPS Academy and Rajiv Gandhi Prodyogiki Vishwavidyalaya.
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