Harry Michaelides is a senior technology and services leader with over 20 years of experience in IT, business strategy, and customer experience. They have held managerial roles in various organizations, including Sensis and Telstra, where they led major transformation programs and incident management initiatives. Currently, as a Senior Manager at Deloitte and Principal Consultant at HGM Consulting, Harry focuses on service operations optimization and delivering exceptional customer experiences. They have successfully improved customer satisfaction metrics and streamlined operations through strategic process development and team engagement.
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