Huma Mirza is a dynamic IT executive with over 15 years of experience in ServiceNow platform management and ITSM governance. Currently serving as a Senior Specialist and Service Delivery Manager at Deloitte and a ServiceNow Prod Support Lead at Rogers Communications, Huma focuses on driving enterprise transformation and enhancing customer success. Previous roles include helpdesk analyst positions and leadership in service desk operations, where Huma excelled in managing teams and developing training programs. Currently pursuing a Bachelor of Arts in Educational Psychology and a degree in Computers and Telecommunications Engineering from DeVry Institute of Technology, Huma combines technical expertise with a commitment to improving IT service delivery.
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