James Boa is a Solution Architect at Deloitte Canada, where they have been instrumental in providing level 2 IT support and managing AWS Workspace Virtual Desktop Infrastructure. With over 15 years of experience in cloud automation and technical support, they previously held positions at TELUS as Quality Analyst and Team Leader, overseeing customer service escalations and coaching team members. James also served as a Google Cloud Platform System Administrator, where they troubleshot client issues on the GCP infrastructure. Their early career included roles at IBM and HMS Software, enhancing their technical expertise and customer service skills.
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