Jen L. is a Partner at Deloitte Digital and a leader within the Customer Products team, bringing over 13 years of consulting experience to drive complex transformation programs across various industries, including Consumer, Financial Services, and Insurance. They focus on designing next-generation customer experiences by leveraging AI and emerging technologies. As Deloitte Canada’s OneTrust Alliance Leader, they assist clients in managing consent and preference journeys to foster customer confidence and loyalty. Additionally, Jen serves as Vice President of Ascend Canada, leading initiatives to support Pan-Asian talent and advance equity in leadership, while also mentoring within Deloitte’s Canadian Asian Network.
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