James Austgen is a CX leader and cyber project delivery executive recognized for delivering technology solutions and exceptional customer experiences. With a career marked by measurable success, James has served in various high-impact roles, including Principal Technical Account Manager at Symantec and Associate Vice President at Deloitte, focusing on cybersecurity and customer-centric service delivery. They have consistently led teams in implementing strategic solutions across diverse cybersecurity fields, ensuring high customer satisfaction rates and operational excellence. James holds a BA in Creative Writing and History from Colorado College, which complements their technical expertise with strong communication skills.
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