John D'Sa is an Associate Vice President and Global NOC Leader at Deloitte, where they demonstrate a passion for solving complex IT challenges through the ITIL framework. They have previously held roles such as Continual Service Improvement Manager at AT&T and Service Delivery Manager at IBM, along with serving as an Information Technology Manager at Deloitte before their current position. John holds a Bachelor of Arts in Economics from National College, completed in 2002.
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