Jonathan Maes is a Senior Manager at Deloitte Digital, leading the AI Innovation stream within the Deloitte CRM Practice. Since joining Deloitte in September 2017, Jonathan has focused on large digital transformations, primarily in the financial services sector, utilizing Salesforce technology. With 20 certifications in Salesforce, including Service Cloud and Application Architect, Jonathan has also contributed to the Salesforce community as a Platform Champion, authoring articles and presenting at events. Jonathan holds a Master’s degree in Computer Science from the University of Namur and has been actively involved in coaching junior colleagues and implementing best practices within the organization.
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