Licia Bomfim is a seasoned professional with over 20 years of experience in customer service, product support, and program management. They hold a Master’s degree in Business Administration (MBA) and a Master’s degree in Education (MAED), along with several certifications including SAFe® Product Owner/Product Manager and Scrum Master. Licia has worked in various roles, including Lead Technical Program and Project Manager at Deloitte, where they currently manage cloud migration across Azure, GCP, and AWS. Previously, they held positions as a Scrum Master at CirrusLabs and an Implementation Analyst/Customer Success at Blackhawk Network.
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