Mala Venugopal is a Senior Manager at Deloitte UK with 18 years of experience specializing in Test Delivery Management and Scrum Master roles. Earlier in their career, they held positions such as Test Manager for Salesforce Refresh Programme at CPA Global, and Test Lead and Scrum Master at Accenture. Mala has been instrumental in managing multi-location projects and has expertise in both manual and automation testing, focusing on improving costs, time, and quality through the implementation of KPIs and CAPA. They hold multiple certifications, including 4x Salesforce, ISTQB, SAFe 6.0 Agilist, PSM, and PRINCE2 foundation, and obtained a BSc from Maharani Lakshmi Ammani Women's College and an MCA from Indira Gandhi National Open University.
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