Marcel Müller is a seasoned professional in delivery excellence and digital transformation, with over 21 years of experience in the BPO/BPM sector. Currently serving as a Lead Business Process Outsourcing Senior Manager at Deloitte, they previously held leadership roles at Genpact, Tech Mahindra, and Arvato Financial Solutions. Marcel's international experience spans Europe and Asia, where they have expertly managed large teams and complex operations in finance and customer service. Their work emphasizes people development, continuous improvement, and the application of digital solutions to enhance operational efficiency.
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