Mark Davies

Mark Davies is a seasoned Customer Operations Specialist and Transformation Leader with over 20 years of experience in driving large-scale changes in major organizations. They have held various leadership roles, including Director at Deloitte, where they specialize in operating model redesign and customer experience transformation in financial services. Mark's expertise includes Six Sigma methodology, and they are a Master Blackbelt and CrossFit Level 1 Trainer. Their previous roles include Customer Contact Director at Bupa and Head of Strategy and Planning at the Royal Bank of Scotland, where they significantly improved customer experience metrics and operational efficiencies.