Michael Kottwitz

Michael Kottwitz is a digital customer and contact center sales and service excellence professional at Deloitte Consulting, leveraging over 20 years of experience in Banking and Insurance. Kottwitz has a proven track record of enhancing customer experience and operational efficiency through innovative technology and strategic leadership. Prior roles include Managing Director at Union Bank, where they transformed service delivery and significantly reduced budget costs, and Executive Vice President at Countrywide Financial Corporation/Bank of America, where they implemented a large-scale virtual call center. Kottwitz pursued a Bachelor of Arts in Communication at The University of Texas at Arlington.