Michael O'Toole

Michael O'Toole is a leader dedicated to redefining customer engagement in an AI-driven world. As the head of Deloitte Digital's Customer AI practice, they specialise in operationalising and productising transformative AI solutions, enhancing brand value through innovative methods of production. With a background in customer strategy and human-centered design, Michael is passionate about ensuring these disciplines remain central as AI becomes increasingly prevalent. They co-founded Earlybird, a zero-alcohol beer brand, while actively pursuing education at The Australian National University.