Michael Weir is a Technical and Customer Success Leader with extensive experience in managing customer-facing technical support teams in SaaS and cloud-based environments. They served as a Senior Manager at Coupa Software, where they significantly strengthened the West-coast Support Organization and achieved a fivefold growth in support capabilities. Michael's expertise in Agile frameworks and project management facilitated improved customer satisfaction and operational excellence. Currently, at Deloitte, they work as a Project Delivery Manager, where they lead implementations of Coupa and Appian software, ensuring seamless project execution and customer engagement.
This person is not in the org chart
This person is not in any teams
This person is not in any offices