Mirela Johnson, MBA, PMA, is an experienced professional with a strong background in program and change management, specializing in organizational design and business transformation. Mirela has held pivotal roles at Accenture, where responsibilities included overseeing large project teams and managing change across various technology implementations, specifically M365 and AI tools. Additionally, Mirela worked as a Business Consultant at CGI, focusing on innovation strategy for the transportation and logistics sector, and served as an Industry Marketing Manager at Logica. Currently, Mirela is a Senior Manager in Consulting Services at Deloitte, providing expertise in Contact Center Transformation and Customer Experience management utilizing advanced technologies. Educational credentials include an MBA from Johannes Gutenberg University Mainz.
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