Oliver Davidson

Oliver Davidson is a Manager at Deloitte with 12 years of experience in IT Service Management within the federal sustainment and development sector. They have managed a mid-sized team, overseeing various functions such as Knowledge, Incident, and Change Management, and have been responsible for SLA/KPI development and reporting. Oliver has contributed to significant achievements including AMS integration, UAR Automations, RPA bot integrations, and enhancements to the User Recertification module in ServiceNow. They hold a Master of Information Management with a focus on Information Technology Project Management from the University of Maryland, as well as a Bachelor of Science in International Business from the same institution.