Rafael Batistoti is a Developer at Kyndryl with extensive experience in ITSM, specializing in the ServiceNow platform within complex corporate environments. They possess proficiency in various ServiceNow modules and have a strong focus on process automation and continuous improvement. Previously, Rafael held positions as a Java Developer at Oystr and at Wipro as an Analyst Processes, where they developed automation solutions and improved operational efficiency. They also served as a Technical Lead at Deloitte, overseeing ServiceNow development teams and ensuring adherence to best practices. Rafael holds a degree in Systems Analysis and Development from UNIFAEL, completed in 2022.
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