Ramez Asfour

Ramez Asfour is a seasoned IT professional with over a decade of experience in service management and customer support. They served as Head of IT Service Desk and PEACE Team at Orange Business Services from 2013 to 2015, where they managed operations and promoted high customer satisfaction. Ramez held several progressive roles within Orange, culminating in the position of Head of IT Customer Services Center before joining Deloitte as a ServiceNow Delivery Lead in 2025. They obtained a Bachelor of Engineering in Electrical, Electronic and Communications Engineering Technology from the Arab Academy for Science, Technology and Maritime Transport, graduating with honors.