Ricardo D.

Ricardo D. is an IT professional with over 8 years of experience, beginning their career in 2016 at Comti, where they worked as a Web Developer. Since 2019, Ricardo has specialized in ServiceNow, gaining expertise in ITSM, ITOM, CSM, and App Engine, and has obtained four Mainline certifications. They have held positions at notable companies such as Accenture and Capgemini, contributing to the development and implementation of various ServiceNow modules. Currently, Ricardo works as a Tech Senior ServiceNow at Deloitte while actively engaging with the ServiceNow community through lectures and contributions. They also possess fluency in both Portuguese and English, enabling effective communication in international settings.