Roger James is a Senior Lead within the ServiceNow practice at Deloitte Canada, where they specialize in technology-enabled business and IT transformation. With extensive experience in IT Service Management, Customer Service Management, and systems architecture, Roger has helped numerous global corporations achieve digital transformation across various sectors, including technology and finance. Their previous roles included positions as a Senior Business Analyst at Altech ISIS, Senior Consultant at EON Consulting, and System Analyst at Vodacom, demonstrating their expertise in solution architecture and problem resolution. Roger holds a Bachelor of Science in Mathematics from the University of Stellenbosch, and they are passionate about delivering quality solutions that simplify complex problems and drive business outcomes.
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