Shaun Smith is a seasoned professional with extensive experience in contact centre and team management. From June 2012 to March 2020, Shaun served as Manager at Santam Insurance, overseeing various teams including bulk business and sales. Prior to this, Shaun was a Team Leader at Absa Group from January 2007 to June 2012, managing client services and sales teams while also fulfilling roles such as acting team manager and BCM Coordinator. Shaun's career includes a position as an Independent Broker Representative at Brolink from March 2020 to March 2022, focusing on portfolio and relationship management. Currently, Shaun works at Deloitte, holding roles including Manager, Senior Consultant, and Senior Manager from May 2023 to June 2025. Shaun holds a BCOM in Risk Management from the University of South Africa and is certified in Lean Six Sigma from Epic Consulting.
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