John Capes is a seasoned contact center leader with extensive experience in customer service management. They held leadership positions at Wayfair from 2018 to 2022 and First Horizon Bank from 2022 to 2024, demonstrating a strong ability to coach and lead teams. Prior to this, John served as the Director of Customer Service at Anomaly Squared from 2013 to 2018 and was the General Manager at Sears Holdings Corporation from 2008 to 2013. Currently, they are a Manager at Delta Defense LLC, where they continue to apply their leadership skills. John attended the University of Tennessee-Knoxville from 1992 to 1994.
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