Alan Parkison

Alan Parkison is a seasoned professional in cloud service management and incident management with extensive experience across multiple companies in the technology and telecommunications sectors. Currently serving as a Senior Cloud Service Management Specialist at Deltek, Alan focuses on various service management processes aimed at enhancing cloud customer experiences. Prior roles include Sr. Incident Manager at Zayo Group, where leadership and mentoring were provided to teams supporting enterprise clients, and Technical Operations Manager at Electric Lightwave, where Alan established crucial client relationships. Alan has also held significant positions at Integra, Valley Tel Service, Inc., and IKON Office Solutions, demonstrating a strong background in technical operations, customer service, and account management. Academic credentials include a Bachelor of Business Administration in Telecommunications Management from City University of Seattle and an Associate of Science in Electrical, Electronic and Communications Engineering Technology from Chemeketa Community College.