Guy Franklin

Guy Franklin is an experienced service delivery and customer support professional, currently serving as a Senior Service Delivery Manager in Customer Care at Deltek since April 2021, where responsibilities include leading a newly formed team focused on enhancing customer experience and executing strategic plans across the organization. Franklin previously held the role of Customer Support Manager at Deltek, managing a global support team, serving as a point of escalation for critical issues, and spearheading performance management initiatives. Prior experience includes various roles at Infor, including EMEA Support Manager, where responsibilities encompassed overseeing support processes, managing team development, and creating performance metrics. Early career experiences include positions at Charles Taylor Consulting and the Royal Air Force, focusing on budgetary modeling and process improvement.