Will Cassidy is a seasoned business development and customer engagement professional with over 20 years of executive experience in the contact center space. Currently serving as a Senior Client Engagement Manager at Deltek, Will previously held roles at prestigious companies such as Noble Systems, Mercedes-Benz USA, and Cingular Wireless/AT&T Wireless, where they excelled in improving customer experiences and driving revenue growth. Will started their career in customer service and quickly progressed through various sales and management roles, demonstrating a strong ability to implement technology solutions for operational challenges. They earned a Bachelor’s degree in Communications from St. Thomas Aquinas College.
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